Start here
Most questions fall into three groups: the extension does not change a page the way you expect, a file does not open in one of the tools, or you want to know what happens to your data. The six articles above cover all three, and the list below points you to the right one.
Which article should I read?
- A website stays bright with the extension on
- Colours, images or text look odd
- I need to install, update or remove the extension
- A PDF, book, Word file or spreadsheet will not open
- I want to know where my files go
- A file I saved is missing from My Library
Get or update the extension
The extension is free for Chrome and Microsoft Edge. Browsers update extensions automatically, and this article shows how to check.
Before you contact us
A good report gets a faster answer. Please include:
- The address of the page where the problem happens, or the name of the tool.
- Your browser and its version, and your device.
- What you expected, and what you see instead.
- Whether it happens on every site or only on one.
Please do not send private documents. Describe the problem or attach a screenshot instead. Then use the contact form.